Your RMA Requests
Any return merchandise requests that you have placed with Norcom Telecom are stored here for your reference.
Any return merchandise requests that you have placed with Norcom Telecom are stored here for your reference.
Determine whether you should submit an RMA request or a hardware repair request
Select the type of information request you wish to make.
These instructions are only a summary and provided as a quick reference for your convenience. They are non-binding and Norcom Telecom assumes no liability for the accuracy of the information below. It is your responsibility to understand and abide by our Terms and Conditions.
If your phone falls into one of the following situations, you may qualify for a return or exchange.
Situation | Hardware | Rate Plan |
---|---|---|
0-14 days, less than 30 minutes (phones, Smartphones, Turbo Hubs, etc.), all hardware and packaging must be intact. Mobile Internet Devices / Data Devices (without limitation, including Tablets, Turbo Sticks, Wireless Modems and Turbo Hub)with data usage not exceeding 50 megabytes. | Full Refund ($25 administration fee will apply) | Cancellation will take effect immediately at the customer's request (unless a different date is requested). |
Over 14 days and / or 30 minutes or greater and/or data usage exceeding 50 megabytes (Mobile Internet Devices). Special consideration exists for clients with special needs or requirements. Please contact us for details. | No Refund | Full Cancellation Fees Apply† |
SIM cards are final sale. |
† Includes Early Termination Charges if canceling your service agreement.
It appears there are no orders on your account that qualify for a return or exchange. It may be past the return period.
If your device is not functioning properly, you can submit a hardware repair request below.
If your device is not working properly, and it does not satisfy the requirements for a refund or exchange above, please submit a hardware repair request.
If it has been less than 14 days, and your device is not functioning due to a manufacturer defect, it may be considered DOA. If this is the case, submit the RMA Request above. If your order does not appear above, please contact us.
Hardware Repair